Shipping Policy

Effective Date: 16.07.2026

At NIGHTMOUR, every garment is produced only after your order has been placed. This made-to-order approach helps reduce unnecessary overproduction while maintaining the quality and craftsmanship of every piece.

Processing Time

Orders typically enter production shortly after payment has been successfully received.

Production generally takes 2–5 business days, although this may vary depending on product availability, order volume, or seasonal demand.

Shipping

Once production has been completed, your order will be shipped to the delivery address provided during checkout.

Shipping options and shipping costs are calculated and displayed during checkout based on your destination.

Please note that all delivery estimates are approximate and are not guaranteed.

Orders containing multiple items may be shipped in separate packages depending on product availability and fulfillment location.

International Shipping

NIGHTMOUR ships to most countries worldwide.

Shipping availability may vary due to local regulations, destination restrictions, carrier limitations, export control requirements, or other legal restrictions. NIGHTMOUR reserves the right to refuse or cancel orders where shipment cannot be completed lawfully.

Customs, Duties & Import Taxes

For orders delivered outside the European Union, your shipment may be subject to import duties, customs charges, import VAT, taxes, or carrier handling fees imposed by your local authorities.

These charges are the responsibility of the recipient unless otherwise required by applicable law.

Order Tracking

Where available, tracking information will be sent to you once your order has been dispatched.

Please note that tracking updates depend on the respective shipping carrier and may not update continuously throughout transit.

Delivery Delays

Delivery times may be affected by circumstances beyond our reasonable control, including but not limited to:

  • customs inspections or clearance procedures;

  • carrier delays;

  • severe weather conditions;

  • public holidays;

  • strikes;

  • governmental actions;

  • force majeure events; or

  • other unforeseen logistical disruptions.

NIGHTMOUR is not responsible for delays resulting from such circumstances.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

Refused or Undeliverable Shipments

If a shipment is refused by the customer, returned due to an incorrect or incomplete shipping address, remains unclaimed, or cannot be delivered for reasons attributable to the customer, NIGHTMOUR reserves the right to deduct any return shipping costs, carrier fees, customs charges, import duties, taxes, storage fees, or other costs incurred from any refund, to the extent permitted by applicable law.

If the shipment is returned to NIGHTMOUR and the customer wishes to have the order reshipped, any additional shipping costs shall be borne by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact NIGHTMOUR as soon as possible.

Where appropriate, we will work with the shipping carrier and our production partner to investigate the issue and determine an appropriate solution.

Contact

If you have any questions regarding shipping or your order, please contact us through our Contact page or by email.

We aim to respond within 24–48 business hours.